Return & Refund Policy

Most items can be returned within 7 days of delivery. To be eligible, the item must be unused, unopened and in its original packaging with all accessories and tags intact.

• Items without the original packaging or seals opened
• Personal care and hygiene products
• Software, gift cards and digital goods
• Items damaged by misuse or mishandling
• Custom or special-order products

• Cash on Delivery: refund issued to your bank account or bKash within 7–10 working days after the returned item is checked.
• Online payment: refunded to the original card / wallet within 7–10 working days.

If you received a faulty or damaged item, contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund — no questions asked.

Contact our support team via the contact page with your order ID. Our team will guide you through courier pickup or drop-off and provide a reference number for your return.